Privacy Policy

At GutCoach Nutrition, we understand that when you share personal information, you are trusting us with important details about your health, habits, and lifestyle. That trust is the foundation of everything we do.

Our Core Privacy Principles:

• Minimal data collection: We only collect information that helps us deliver personalised coaching and improve your experience.
• Transparent usage: We clearly explain how your information is used and never sell your data.
• Strong security: Your data is protected through encryption and strict access controls.
• Your control: You can access, modify, or delete your information at any time.
• Legal compliance: We comply with GDPR and other international privacy regulations.

What Makes Us Different:

GutCoach Nutrition was created by coaches who work directly with real people. We treat your data with the same care and respect we would expect for ourselves.

Information You Provide Directly:

Your account information (name, email, password, age range, training goals).

Conversations with your GutCoach Nutrition Coach (messages, topics, feedback).

Information We Collect Automatically:

Usage data such as interactions within the app, device and browser type, operating system, IP address, and error reports.

Information We Do Not Collect:

We do not request or store medical records, precise location data, or social media logins.

Primary Uses:

To provide personalised guidance, improve our service, and communicate updates or feedback.

How We Protect Your Privacy:

Data is de-identified and handled confidentially. Individual conversations are not shared or reviewed outside of the coaching system.

We do not sell, rent, or trade your personal information.

Limited Sharing for Service Delivery:

We use third-party infrastructure and tools to operate GutCoach Nutrition, such as secure cloud hosting, email communication, and payment processing. These partners operate under strict privacy agreements and have limited access to your data.

Legal Requirements:

We only disclose information when required by law, such as for court orders, fraud prevention, or to protect the safety of our users.

Encryption:

All data is encrypted both in transit and at rest using advanced security protocols.

Access Controls:

Only authorised personnel have limited access to data, protected by multi-factor authentication and periodic security reviews.

Technical Safeguards:

We maintain continuous threat monitoring, third-party audits, and regular software updates.

Infrastructure Security:

GutCoach Nutrition is hosted on secure, enterprise-grade cloud infrastructure with geo-redundant backups and DDoS protection.

Incident Response:

If a data breach occurs, affected users will be notified within 72 hours, along with details and steps for protection.

You have full control over your personal data. This includes the right to access, correct, delete, or limit the use of your information.

To exercise these rights, contact our privacy team at support@gutcoach.ai or access your account settings. We respond to verified requests within 30 days.

We use essential cookies for authentication, preferences, and security. Optional analytics cookies help us understand how the app is used so we can improve it.

We do not use advertising cookies, cross-site trackers, or social media plug-ins.

You can control cookie preferences in your browser or in-app settings.

GutCoach Nutrition is designed for adults (18+) seeking nutrition and lifestyle guidance. We do not knowingly collect information from minors. Parents or guardians using GutCoach Nutrition with teenagers should supervise their usage.

We may update this Privacy Policy periodically to reflect improvements or changes to our service. All updates will be posted within the app and on our website.

You can view previous versions or contact our privacy team for more information at support@gutcoach.ai